Common Issues
Wallet Payment Method is Not Visible at Checkout
If the “Wallet” payment method doesn’t appear for customers:- Low Balance: The wallet method is hidden by default if the customer’s balance is lower than the order total (unless partial payment is enabled).
- Settings: Go to WooCommerce > Settings > Payments and ensure “TeraWallet” is enabled.
- Guest Checkout: Wallet payments require a registered account. It will not show for guests unless they log in or create an account.
- Top-up Item: The wallet gateway is disabled if the customer is purchasing a “Wallet Topup” product.
Cashback Not Applying to Orders
If cashback is not credited after a purchase:- Order Status: Check the “Process Cashback Status” in TeraWallet > Settings > Credit. The reward is only credited when the order reaches that specific status (e.g., Completed).
- User Role: Ensure the customer’s role is not in the “Exclude Role” list in settings.
- Product Rule: If you’re using product-wise rules, verify that the individual product has a cashback amount set.
- Rechargeable Order: Cashback is never awarded for “Wallet Topup” purchases.
Partial Payment Option is Missing
- Enable Setting: Ensure “Enable Partial Payment” is checked in TeraWallet > Settings > General.
- Zero Balance: The option won’t appear if the customer has a ₹0 balance.
- Full Balance: If the customer has enough balance to cover the entire order, they should use the “Wallet” gateway instead of partial payment.
Frequently Asked Questions
Can I delete the “Wallet Topup” product?
No. This product is required for the top-up feature to work. Deleting it will break the ability for customers to add funds. If deleted by mistake, deactivate and reactivate the plugin to recreate it.Does TeraWallet support multi-currency?
Yes, TeraWallet is compatible with popular multi-currency plugins like WOOCS and WPML Multi-currency. It records transactions in the site’s default currency and handles conversions automatically during checkout.Can I manually edit a user’s balance?
Yes. Go to TeraWallet > Transactions and click Add New to manually credit or debit any user’s account.Is there a limit to how much a user can store?
By default, there is no limit to the maximum balance a user can hold. However, you can set limits on how much they can top up in a single transaction in the settings.Still having issues? Visit our Community Support Forum or check the WordPress.org support threads.