TeraWallet provides a comprehensive transaction management system to view, audit, and manually adjust customer balances.
Auditing the Ledger
Navigate to TeraWallet to view every balance modification recorded by the system. The ledger provides a detailed history, including:
- User: The customer associated with the transaction.
- Type: Indicates whether it was a Credit (funds added) or Debit (funds removed).
- Amount: The transaction value.
- Balance: The user’s total balance after the transaction was recorded.
- Details: A system-generated or admin-provided description (e.g., “Cashback for Order #123” or “Manual credit by Admin”).
- Date: The timestamp of the transaction.
Manual Credit/Debit
As an administrator, you can manually adjust a user’s wallet balance.
- Go to TeraWallet.
- Select the Customer by searching for their username or email.
- Hover over the user and click Edit Balance to access edit transaction popup window.
- Choose the Transaction Type (Credit or Debit).
- Enter the Amount.
- Provide a Description for the ledger entry.
- Click Save to apply the changes and update the user’s balance.
User Balance Management
To view all customer balances in one place:
- Navigate to TeraWallet.
- This screen shows a list of all registered users and their current wallet balance.
- You can quickly search for a specific user to check their available funds.
- From this screen, you can click on any user to view user’s transaction history.
Locking User Accounts
In cases of suspected fraud or dispute, you can lock a user’s wallet account:
- Edit the user profile under Users > All Users.
- Find the Wallet Management section.
- Check the Lock Wallet box.
- While locked, the user cannot:
- Use their wallet balance at checkout.
- Top up their wallet.
- Receive or send transfers.
Manual adjustments to the ledger should be done carefully, as they are recorded permanently in the audit trail. Always provide a clear description for future reference.
