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The cashback reward program is one of the most powerful features of TeraWallet. It allows you to incentivize purchases and drive customer loyalty by offering digital balance rewards.

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Cashback Calculation Scope

TeraWallet supports three primary ways to calculate rewards:

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1. Cart-Wise Cashback (Global)

This rule applies to the total order value.
  • Trigger: When an order is placed.
  • Configuration: Set in TeraWallet > Settings > Credit.
  • Example: If set to 10% and the cart total is ₹1,000, the user receives ₹100 cashback.

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2. Product-Wise Cashback (Specific)

This rule gives you granular control over individual products.
  • Configuration: Defined on the Product Edit page in WooCommerce.
  • Example: Reward ₹50 for a “Premium T-shirt” but 5% for a “Luxury Watch.”
  • Variable Support: Different cashback amounts can be set for different product variations.

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3. Category-Wise Cashback (Taxonomy)

Apply rules to entire groups of products.
  • Configuration: Defined in Products > Categories.
  • Conflict Handling: If a product belongs to multiple categories with rules, you can choose whether the system should award the Minimum or Maximum available reward in the settings.

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Priority & Override Logic

When multiple rules are active, TeraWallet follows this priority: Product-Specific Rule > Category-Specific Rule > Global Cart Rule.
  • If a product has an individual cashback setting, that rule is used.
  • If no product-level rule exists, the system checks the category rule.
  • If neither exists, the global cart-wise rule is applied.

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Calculation Examples

Example A: Percentage vs. Fixed
  • Global: 10%
  • Max Cashback: ₹100
  • Order Total: ₹2,000
  • Calculation: 10% of ₹2,000 is ₹200, but since the Max Cashback is set to ₹100, the user receives ₹100.
Example B: Category-Wise Override
  • Global: 5%
  • “Electronics” Category: 10%
  • Order Total: ₹500 (Electronics items)
  • Calculation: The user receives ₹50 (10%) instead of ₹25 (5%) because the category rule has higher priority.

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When are rewards credited?

Cashback is not awarded immediately. It is triggered by order status changes.
  • Go to TeraWallet > Settings > Credit and find Process Cashback Status.
  • Most stores set this to Completed or Processing.
  • Flow: Customer Pays -> Order Marked as Completed -> Cashback Credited.

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Coupons as Cashback

A unique feature where standard WooCommerce coupons can be “converted” into wallet rewards.
  • Create a coupon in Marketing > Coupons.
  • Check the Is coupon cashback? box in the TeraWallet tab.
  • When the customer applies this coupon, the discount is not deducted from the order total. Instead, the discount value is recorded and credited to the user’s wallet after checkout.
Cashback is automatically clawed back if the order is cancelled, ensuring that customers do not receive rewards for returned products.